Shipment Delivery and Return Policy

All returns must be pre-approved and given a RA number. 

Returns must be sent to:

43 N 48th Avenue

Phoenix, AZ 85043

We DO NOT ship the following magazine capacities to anyone using a BILLING or SHIPPING address in the Following Areas:
California: We do not ship any magazines over 10 rounds to anyone in California 
Colorado: We do not ship any magazines over 15 rounds or shotgun magazines over 8 rounds to anyone in Colorado. 
Connecticut: We do not ship any magazines over 10 rounds to anyone in Connecticut. 
District Of Columbia: We do not ship any magazines over 10 rounds to anyone in the District of Columbia.

Hawaii: We do not ship any magazines over 10 rounds to anyone in Hawaii

llinois: We do not ship any rifle/carbine/shot gun magazines/drums over 15 rounds to anyone in Chicago.

We do not ship any rifle/carbine/shot gun magazines/drums over 15 rounds to anyone in Aurora.

We do not ship any rifle/carbine/shot gun magazines/drums over 16 rounds to anyone in Franklin Park.

We do not ship any rifle/carbine/shot gun magazines/drums over 10 rounds to anyone in Oakdale.

We do not ship any rifle/carbine/shot gun magazines/drums over 35 rounds to anyone in Riverdale

Maryland: We do not ship any magazines over 10 rounds to anyone in Maryland
Massachusetts: We do not ship any magazines over 10 rounds to anyone in Massachusetts
New Jersey: We do not ship any magazines over 15 rounds to anyone in New Jersey
New York: We do not ship any magazines over 10 rounds to anyone in New York. We do not ship pistol grips,collapsible, and folding stocks to anyone in New York.



It is your responsibility to be familiar and current with your local gun laws.

All order cancellations subject to a 15% restocking fee. If item already shipped out, the customer is responsible for return shipping fees.

It is the customer's responsibility to know the laws in his or her jurisdiction prior to purchasing Promag Industries products.

No product offered for sale by Promag Industries will be knowingly shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such product.

This general policy does not apply to law enforcement agencies and other official end users, licensed assault rifle dealers, and other parties with the proper licenses upon proof of such authorizations and the presentation of proper identification.

Promag Industries shall have no liability to any customer due to the customer’s intentional or unintentional violation of federal, state, or local law. Neither Promag Industries nor any of its affiliates, licensors, partners, managers, shareholders, directors, officers, employees, or other agents shall have any liability to any user or their principals or agents for any damages, whether general, special, direct, indirect, incidental or consequential, including any lost profits or lost savings, whether or not foreseeable and whether based on contract, tort, common law, or any other theory of liability, statute, or regulations.

As a customer, purchaser, or end user of our products, you expressly acknowledge and agree that Promag Industries is providing access to this information in reliance on the disclaimers and limitations set forth herein, and you further acknowledge and agree that such limitations are reasonable. In no event shall Promag Industries's liability to you exceed the actual price you paid for the product obtained from us.

Furthermore, by placing an order with us, you represent that all products purchased will be used in a lawful manner and you are of a legal age, and where applicable, a U.S. citizen or lawful permanent resident of the U.S., to acquire or use such products.


Promag Industries is not responsible:

For the use, or inability to use, any of the products offered, or the suitability of use for any particular task, or any claims stated in our materials regarding how these products function or work.
For any damages loss, cost, or damage of any kind arising from the misuse of our products or physical harm caused by our products to anyone or anything. This responsibility is entirely yours, as the buyer.
For any claims that may arise as a result of, whether whole or in part, improper or careless handling in the use of our products, unauthorized modifications, use of improper ammunition (wrong caliber, defective, hand loaded, or reloaded cartridges), abuse, neglect, corrosion, or other influences beyond our immediate and direct control.
In any manner whatsoever for injury, death, or damage to property as a result of the intentional or accidental discharge of any firearm, or from its proper function when the firearm is used for purposes for which it was not designed.
For incidental or consequential damages, such as loss of use of property, loss of earnings, or profits, or any other commercial or residential loss.
For additional information regarding state and local regulations please contact your state Attorney General.

SHIPMENTS AND RETURNS

YOUR PACK SHIPMENT

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

Exchanges and Returns:

Products bought directly from ProMag Industries may be returned within 2 weeks (14 days) of purchase date for a refund minus 15% restocking fee or exchange. Any product past the 14-day limit may be returned to ProMag Industries, and exchanged or repaired at their sole discretion. Products purchased from outside dealers must be returned to the place of purchase in accordance with their return policy.

EXCHANGE:

We can take the item back for an exchange if:
You are exchanging your item within 14 days of receiving your order.
The item has NOT been installed on your firearm.
Your package has not been opened.
The item must be in the original packaging including instructions.
Buyer must pay the return shipping (return shipping cost will NOT be reimbursed)
We will cover the shipping cost of sending your new item to you.

RETURN:

We can take the items back and give you a refund for your items minus a 15% restocking fee or all shipping costs whichever is more. A return will only be accepted if:

You are returning your item within 14 days of receiving your order.
The item has NOT been installed on your firearm.
Your package has not been opened.
The item must be in the original packaging including instructions.
Buyer must pay the return shipping (return shipping cost will NOT be reimbursed).